Dealing With Difficult People
To help you develop the skills and environment for dealing with difficult people.
A 4-module course to help you develop the skills and environment for dealing with difficult people. I’ll show you not only how to get started, but also show you how to …
- Identify what behaviours you personally find difficult and why
- Implement a 7-Step Process for handling any situation you perceive as difficult
- Use proven tactics to manage aggressive situations so that they don’t escalate, and so you reach a resolution
- Apply proven tactics to deal with an emotional person so that they’re calm and can seek a solution
- Consolidate and implement your learning and plan future action steps
However, it won't stop there…
You'll learn exactly what it takes to get started today and create better relationships with others, even when they’re having a moment.