Terms of business
QUOTING & INVOICING
Invoices are normally sent out at the end of a project; for projects of more than one month, invoices are either sent out in advance of the project starting, at the end of each month or at phased stages, as agreed in advance.
My Own Coach employees and associates choose the most appropriate means of transport when travelling on client business and client policy will be taken into account as agreed.
Travel expenses are normally charged as follows:
- Train: standard class;
- Car: 45p per mile;
- Where applicable, flights are to be arranged and paid by the client.
Significant telephone and courier expenses are recharged, as is the cost of producing manuals if this is significant – these are always agreed in advance.
For programmes over 2 months in duration, My Own Coach Limited reserves the right to charge the following cancellation fees, once the proposal has been accepted:
- all outstanding invoices to be paid
- work not yet invoiced, paid up to point of cancellation, upon submission
- outstanding work within programme scope to be invoiced at 50%
We are, however, always prepared to use the booked days on other work in order to minimise the potential loss to the client.